LUCAS ORPHANOU

Dedicated Customer Service Professional | Hospitality & Operations Specialist

Dartford, GB.

About

Highly motivated and detail-oriented professional with a strong background in delivering exceptional customer service and maintaining operational excellence within fast-paced hospitality and leisure environments. Proven ability to adapt to changing demands, collaborate effectively in teams, and uphold stringent health and safety standards, ensuring positive experiences for diverse clientele. Eager to leverage transferable skills in customer relations, meticulous operations, and proactive problem-solving to contribute to the dynamic travel and tourism industry.

Work

SBFM/Puregym

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Cleaner

Dartford, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Ensured exceptional cleanliness and safety within a high-traffic leisure facility, providing direct support to members.

Highlights

Maintained rigorous cleanliness and hygiene standards across high-traffic gym floors, changing rooms, and equipment areas, crucial for guest satisfaction in hospitality settings.

Strictly adhered to health and safety protocols, ensuring a safe and compliant environment for over 100 daily members, directly transferable to passenger safety standards.

Managed dynamic cleaning schedules and promptly responded to ad-hoc requests, demonstrating adaptability and efficient time management in operational duties.

Provided friendly and professional assistance to gym members, resolving general queries and enhancing their overall experience.

Co-operative

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Customer Assistant

Dartford, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Provided efficient customer service and operational support in a retail environment, managing transactions and inventory.

Highlights

Delivered excellent customer service, assisting diverse customers with inquiries and product location, enhancing their shopping experience.

Efficiently managed daily deliveries and restocked shelves, ensuring product availability and maintaining an organized, customer-ready environment.

Processed various transactions accurately using POS systems, including cash and card payments, demonstrating reliability in financial handling.

Contributed to maintaining store cleanliness and organization, ensuring a welcoming and safe environment for all customers.

Travelodge

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Housekeeper

Dartford, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Ensured exceptional guest satisfaction and maintained pristine room standards within a busy hotel environment.

Highlights

Provided excellent customer service by promptly addressing guest inquiries and requests, ensuring a welcoming and comfortable stay for hotel patrons.

Maintained rigorous cleanliness and hygiene standards across hotel rooms and bathrooms, efficiently managing tasks in a fast-paced setting to meet guest expectations.

Demonstrated high adaptability and flexibility, effectively managing varied workloads and shifting priorities during peak occupancy periods.

Achieved daily room turnover targets through swift and precise bed-making, contributing to efficient hotel operations and guest readiness.

Managed linen and cleaning supply inventory, ensuring adequate stock levels for seamless housekeeping operations and guest amenity provision.

JD Wetherspoon

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Bar Associate

Dartford, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Delivered comprehensive customer service and operational support in a high-volume hospitality setting, including food and beverage service.

Highlights

Delivered attentive customer service, responding to diverse guest inquiries and fostering a welcoming and positive atmosphere in a busy pub setting.

Collaborated effectively within a fast-paced team to ensure smooth service delivery during peak hours, handling high volumes of orders efficiently.

Maintained stringent cleanliness and hygiene standards across the venue, including dining areas and service stations, ensuring a pleasant guest environment.

Prepared and served a variety of food and beverages, demonstrating efficiency and attention to detail in order fulfillment.

Managed late-night closing procedures, ensuring all areas were secure and maintained to high cleanliness standards for the next operating day.

Fairfield Leisure Centre

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Work Experience

Dartford, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Supported member experience and maintained facility standards in a leisure environment.

Highlights

Welcomed and assisted a diverse range of members and guests, ensuring a friendly and professional first impression.

Provided clear guidance on health and safety protocols for gym equipment, supporting members in a secure environment.

Maintained high standards of cleanliness and safety across the gym area, contributing to a positive user experience.

Springpod

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Work Experience

Dartford, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Engaged in a virtual work experience program, gaining insights into media production and developing key transferable skills.

Highlights

Actively participated in a virtual work experience program, demonstrating self-directed learning and initiative in exploring new industries.

Developed strong communication, creativity, and time management skills through interactive modules and real-world scenarios.

Gained exposure to project-based work and diverse professional roles, highlighting adaptability and a capacity for rapid learning.

Education

The Leigh Academy

Dartford, England, United Kingdom of Great Britain and Northern Ireland
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A-Level / BTEC Creative Media, ICT & English

Courses

IB English Language and Literature – (4)

BTEC Creative Media Studies – (Distinction)

BTEC ICT - (Merit)

The Leigh Academy

Dartford, England, United Kingdom of Great Britain and Northern Ireland
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GCSE General Studies

Courses

English Language (7)

English Literature (6)

Media Studies (6)

Computer Science (4)

Mathematics (4)

BTEC Performing Arts (5.5/Merit 2)

Languages

English

Skills

Communication & Interpersonal Skills

Written Communication, Verbal Communication, Customer Service, Guest Relations, Client Engagement, Cross-Cultural Communication, Active Listening.

Operational Excellence

Attention to Detail, Time Management, Health & Safety Compliance, Cleanliness Standards, Inventory Management, Process Adherence, Venue Security.

Adaptability & Teamwork

Adaptable, Flexible, Teamwork, Fast-Paced Environments, Problem-Solving, Self-Motivated, Workload Management.

Financial & Retail Operations

Cash Handling, POS Systems, Transaction Processing, Stock Management, Merchandising.

Technical Proficiency

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Dreamweaver.

Food & Beverage Service

Food Preparation, Beverage Service, Order Fulfillment, Hygiene Standards.

Interests

Personal Development

Healthy Lifestyle, Fitness (Gym, Swimming), Culinary Exploration, Reading (Diverse Genres).